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SHIPPING & RETURNS

Our mission at Custom Crown Hair is to provide you with the highest quality human hair in Lace Wigs and hair wefts made from a high standard of Quality Craftsmanship, and only the best Premium 100% Human Hair available. Quality and customer satisfaction are very important to us. We inspect all wigs before shipping to ensure that they meet your specifications and our high-quality Assurance standards. Although we do not offer refunds, we do offer our customers 7 business days to exchange their wig as long as the terms are met below and the wig is still in its brand-new condition. Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc.

 

The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable. Terms of Condition for Qualifying for Exchange or Store Credit:

If you get your wig and there is a problem, please notify us immediately within 7 business days of receiving your unit. DO NOT ALTER the wig in any way - read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase.

If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, or that you mismeasured your head and your unit is either too big or too small, etc., as long as you meet and follow the terms and conditions in this policy, you can contact us regarding exchange or in-store credit. We do not issue refunds.

We CANNOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bags, wig labels or tag, etc. must be returned with the unit. NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met.

 

We do not accept Returns on wigs that have been altered NO EXCEPTIONS.

This includes but is not limited to doing any of the following:

  • DO NOT Cut the Lace

  • DO NOT Tear or Rip the Lace

  • DO NOT Put Glue on the Unit

  • DO NOT Put products on the Unit

  • DO NOT Put any chemicals on the Unit

  • DO NOT dye the Unit

  • DO NOT attempt to correct the problem yourself prior to calling us

  • DO NOT Style or Cut the Hair of the Unit

  • DO NOT Perm the Unit

  • DO NOT WASH OR CONDITION the Unit

  • DO NOT WEAR the Unit

  • DO NOT destroy or lose original packaging including wig caps and wig bag

  • Units that are damaged by customer will not be accepted under our return policy.

If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.

We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange or in-store credit.

 

Our Shipping Address:
Receiver Name: Custom Crown Hair
Address: 22114 Gramercy Park Drive Suite# 27

Ashburn, VA

20147

 

Delivery Times:
Normally, we ship our goods with UPS express, it is our Standard Shipping Service. and it is the fastest shipping service. That means there is no faster Shipping Service than this. Also, we can ship on Saturday. and we can do Saturday Delivery for USA and Canada without any additional fees.

  • To USA and Canada, for stock wigs, it takes 3-5 working days via UPS. To other countries, please contact our live support. we will give you a estimate delivery time.

Please NOTE: After all orders were shipped, we will send the tracking Number. If you didn't receive a tracking number for your order, please contact our live support in time.

 

Shipping Fees:
Shipping fees are calculated on a combined basis of item, weight, value (for insurance purposes sometimes), and destination. Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.

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